Terms & Conditions — 11ak Platform Rules

1 Acceptance of Terms

These Terms & Conditions ("Terms") apply to all use of the 11ak platform, including its website, mobile interface, casino games, sportsbook, slots, promotional offers, and customer support services. By accessing any part of the 11ak platform or by completing the registration process, you confirm that you have read and understood these Terms and agree to be bound by them without reservation.

These Terms are supplemented by additional policies including the 11ak Privacy Policy, the Responsible Gaming Policy, and individual bonus and promotion terms — all of which form part of the complete agreement between you and 11ak. In the event of a conflict between these Terms and any supplementary policy, these Terms shall take precedence unless the supplementary policy expressly states otherwise.

11ak reserves the right to update or amend these Terms at any time. Changes will be communicated via a notice on the platform and/or by email to the address registered to your account. Continued use of the platform following notice of an amendment constitutes acceptance of the updated Terms. It is your responsibility to review these Terms periodically to remain informed of any changes.

2 Eligibility & Age Restriction

To register an account and use the 11ak platform, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout the duration of your account:

• You must be at least 18 years of age. The 11ak platform is strictly for adults. 11ak takes underage gambling seriously and employs verification procedures to enforce this requirement.
• You must be acting on your own behalf as an individual and not as an agent, representative, or nominee of any third party.
• You must not be a current employee, contractor, director, officer, or close family member of an employee of 11ak or any of its affiliated companies, game providers, or payment partners.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.
• You must not have been previously excluded from the 11ak platform by way of a self-exclusion request, a third-party exclusion request, or a platform-initiated account closure for terms violations.

By registering an account, you represent and warrant that you meet all eligibility requirements stated above. 11ak relies on this representation and you accept full responsibility for any consequences arising from a false declaration, including loss of account balance and legal liability.

3 Account Registration & Security

3.1 Single Account Policy

Each player is permitted to hold one active account on the 11ak platform. The creation of duplicate or multiple accounts — whether under the same name, the same device, the same IP address, the same payment method, or any other linked identifier — is strictly prohibited. Where duplicate accounts are identified, 11ak reserves the right to close all but one account, to void any winnings generated on duplicate accounts, and to forfeit any bonus funds held on those accounts.

3.2 Accurate Information

You must provide accurate, complete, and truthful information at the time of registration and keep that information current throughout the life of your account. This includes your full legal name, date of birth, residential address, and contact details. 11ak relies on this information for identity verification, fraud prevention, and to comply with applicable requirements. Providing false or misleading information is a material breach of these Terms and may result in immediate account closure.

3.3 Account Credentials

You are solely responsible for the security of your 11ak username and password. You must not share your login credentials with any other person. Any activity carried out on your account — including deposits, bets, and withdrawals — will be treated as having been authorised by you unless you have notified 11ak of a security breach prior to the activity in question.

If you suspect that your account has been accessed without your authorisation, you must contact 11ak support immediately via live chat or by emailing [email protected]. 11ak will take reasonable steps to secure the account pending investigation, but cannot be held liable for losses arising from unauthorised access where the player failed to maintain adequate credential security or failed to report the breach promptly.

3.4 Identity Verification (KYC)

As part of its commitment to player security and fair play, 11ak may at any time request that you submit identity verification documents. These may include a government-issued national ID card, passport, or driving licence; a recent utility bill or bank statement confirming your residential address; and documentation confirming your payment method ownership. Failure to provide requested documentation within a reasonable timeframe may result in the temporary restriction of account withdrawals or the closure of the account.

4 Deposits, Withdrawals & Payments

4.1 Supported Payment Methods

11ak processes all financial transactions in Bangladeshi Taka (BDT ৳). Supported deposit and withdrawal methods include bKash, Nagad, Rocket, Upay, direct bank transfer via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank, as well as Visa and Mastercard card payments. The availability of specific payment methods may vary and is subject to change without notice.

4.2 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your 11ak account within seconds of confirmation by the respective payment provider. Bank transfer deposits may take longer to process depending on the sending institution. Minimum and maximum deposit amounts are displayed at the time of transaction and may vary by payment method.

4.3 Withdrawal Processing

Withdrawal requests are processed during 11ak support hours: 8:00 AM to 12:00 AM Bangladesh Standard Time (BST, UTC+6). 11ak aims to process all withdrawal requests within the same operating session in which they are submitted. Players making their first withdrawal, or withdrawals above certain thresholds, may be required to complete identity verification before the transfer is processed. 11ak does not charge processing fees on withdrawals on the platform side, though your payment provider may apply its own charges.

4.4 Player Funds

You may only deposit and withdraw funds using payment methods registered in your own name. Third-party deposits — where the payment method belongs to a different person — are not permitted and may result in account suspension. 11ak does not pay interest on player balances. Account balances do not constitute a financial instrument and are not covered by any government deposit protection scheme.

5 Bonuses & Promotions

11ak offers promotional bonuses to new and existing players from time to time. These may include welcome deposit bonuses, reload bonuses, free spins on featured slot titles, and cricket-season specials tied to BPL, IPL, or T20 World Cup fixtures. All promotions are subject to the following general conditions unless otherwise specified in the individual promotion terms:

• Wagering Requirements: Bonus funds are subject to wagering requirements — a minimum number of times the bonus amount must be turned over in qualifying bets — before any associated winnings can be withdrawn. The specific wagering multiplier and qualifying games are stated in each promotion's individual terms.
• Time Limits: Bonus offers and any associated wagering requirements expire within the timeframe specified in the promotion. Unused bonus funds and any winnings derived from them will be forfeited upon expiry.
• One Bonus Per Player: Unless otherwise specified, only one bonus offer may be active on a player account at any given time. Claiming a new bonus while a previous bonus is active may result in the earlier bonus being voided.
• Eligibility: Bonuses are available only to players who have completed the registration process and, where a deposit bonus is concerned, have made a qualifying deposit of the required minimum amount.
• Abuse Prevention: 11ak monitors promotional activity to detect and prevent bonus abuse, including the use of multiple accounts, irregular betting patterns designed to minimise risk while meeting wagering requirements, or any other form of exploitation of promotional terms. 11ak reserves the right to void bonuses and winnings where abuse is suspected and to close the accounts of players found to have engaged in such conduct.

11ak reserves the right to modify, withdraw, or cancel any promotion at any time without prior notice. In the event that a promotion is cancelled, any wagering requirements already in progress will remain applicable to the bonus funds already credited.

6 Platform Rules & Prohibited Conduct

The 11ak platform must be used in a lawful, honest, and good-faith manner at all times. The following conduct is strictly prohibited and constitutes a material breach of these Terms:

• Fraud and Misrepresentation: Any attempt to deceive 11ak, its payment partners, or other players — including the use of stolen payment credentials, false identity documents, or fraudulent chargebacks — is prohibited and may result in criminal referral.
• Collusion: Coordinating play with other players in a manner designed to gain an unfair advantage — particularly in live casino or tournament formats — is prohibited.
• Automated Software: The use of bots, scripts, artificial intelligence tools, or any automated software to place bets, interact with games, or manipulate platform behaviour is strictly forbidden.
• Exploitation of Errors: If a technical error results in an obviously incorrect game outcome, odds, or balance display, you must notify 11ak immediately and must not exploit the error. Any winnings generated as a result of a manifest technical error may be voided.
• Money Laundering: 11ak has a zero-tolerance policy toward money laundering and terrorist financing. Player transactions are monitored for suspicious activity in accordance with applicable financial compliance standards. Suspicious activity will be reported to relevant authorities.
• Chargebacks: Initiating a chargeback against a legitimate 11ak deposit constitutes a breach of these Terms. Accounts subject to a chargeback may be suspended immediately and the disputed amount treated as a debt owed by the player to 11ak.

Where 11ak determines that a player has engaged in any prohibited conduct, it reserves the right to immediately suspend or close the account, void all pending and historical bets placed in connection with the prohibited conduct, forfeit any account balance, and pursue recovery of any losses or damages caused to 11ak or third parties through all available legal means.

7 Responsible Gaming

11ak is committed to promoting responsible gaming and providing a safe, enjoyable experience for all players. Gambling is intended to be a form of adult entertainment and should never be treated as a source of income or a means of recovering financial losses.

The following responsible gaming tools are available to all registered 11ak players from within the account settings dashboard:

• Deposit Limits: Set a maximum deposit amount on a daily, weekly, or monthly basis. Limit reductions take immediate effect; limit increases are subject to a 24-hour review period.
• Session Time Reminders: Configure notifications that alert you after a specified period of continuous play, prompting you to take a break.
• Cooling-Off Period: Temporarily suspend access to your 11ak account for a player-selected duration ranging from 24 hours to 30 days.
• Self-Exclusion: Request a longer-term or permanent exclusion from the 11ak platform. During a self-exclusion period, your account will be deactivated and all marketing communications will be paused.

If you feel that your gambling is becoming difficult to control, please contact the 11ak support team immediately via live chat or by emailing [email protected]. Further guidance is available on the 11ak Responsible Gaming page. 11ak recommends that players who are experiencing gambling-related difficulties also seek independent professional support from qualified counselling services.

8 Intellectual Property

All content on the 11ak platform — including but not limited to the 11ak brand name, logo, website design, graphics, typography, game interfaces, text, video streams, promotional materials, and any software underlying the platform — is the exclusive intellectual property of 11ak or its licensed suppliers and is protected by applicable copyright, trademark, and intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 11ak platform solely for the purposes of personal, non-commercial online gaming and sports betting. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, sell, or otherwise exploit any 11ak content without the express prior written consent of 11ak.

Game content displayed on the 11ak platform — including slot titles, live dealer streams, and virtual table games — is provided under licence from third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Intellectual property rights in game content remain with the respective studios and are subject to their own licensing terms.

9 Limitation of Liability

11ak provides the platform on an "as is" and "as available" basis. While 11ak makes every reasonable effort to maintain platform availability, security, and accuracy, it does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. Scheduled and unscheduled maintenance may result in temporary platform downtime.

To the fullest extent permitted by applicable law, 11ak's total liability to any player arising from or in connection with these Terms or the use of the platform — whether in contract, tort, negligence, or otherwise — shall not exceed the total net deposits made by the player to their 11ak account during the 30-day period immediately preceding the event giving rise to the claim.

11ak shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including loss of profits, loss of data, loss of goodwill, or any damages arising from gambling losses beyond the player's direct deposited funds. Nothing in these Terms excludes or limits liability for fraud, death, or personal injury caused by 11ak's proven negligence, or any other liability that cannot be excluded by law.

10 Amendments & Account Termination

10.1 Amendments to These Terms

11ak reserves the right to amend these Terms at any time. Material changes will be communicated by notice on the platform homepage and, where possible, by email to registered account holders. The updated Terms will carry a revised effective date. Your continued use of the 11ak platform after the effective date of an amendment constitutes your acceptance of the revised Terms. If you do not accept an amendment, you must close your account before the amendment takes effect.

10.2 Account Closure by Player

You may request the closure of your 11ak account at any time by contacting support via live chat or by emailing [email protected]. Upon receiving a closure request, 11ak will process any outstanding withdrawal of your remaining balance, subject to identity verification requirements, and then close the account. If your account is subject to an active self-exclusion period, the closure will proceed in line with the terms of that exclusion.

10.3 Account Closure by 11ak

11ak reserves the right to suspend or permanently close any player account at its discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms, including prohibited conduct as described in Section 6.
• Failure to provide satisfactory identity verification documents within a required timeframe.
• Provision of false, inaccurate, or misleading information at registration or at any subsequent point.
• Suspected fraud, money laundering, or other criminal activity associated with the account.
• Underage gambling — where the account holder is found to be under 18 years of age.
• A player-initiated or third-party-initiated self-exclusion request.
• Any other circumstance in which 11ak determines, acting reasonably, that continued operation of the account presents a risk to the platform, to other players, or to the player themselves.

Where an account is closed by 11ak due to a breach of these Terms, any account balance may be forfeited in whole or in part depending on the nature and severity of the breach. Where an account is closed for reasons unrelated to a player breach — such as a commercial decision to withdraw from a particular market — the full account balance will be returned to the player via their registered payment method.

10.4 Governing Language

These Terms are issued in English. The English-language text of these Terms shall be the sole authoritative version for all purposes, including the resolution of any dispute or ambiguity.