Responsible Gaming at 11ak

1 Our Commitment to Responsible Gaming

11ak is Bangladesh's premier royal online casino and sports betting platform, and we take our responsibilities to players with the utmost seriousness. Responsible gaming is not an afterthought for us — it is a core principle woven into everything we build and every decision we make. We are committed to providing a safe, fair, and transparent environment where players can enjoy cricket betting, live casino games, and slots without putting their financial or personal wellbeing at risk.

We recognise that while the vast majority of players engage with gambling purely as a form of entertainment, a small number of individuals may develop problematic patterns over time. 11ak is dedicated to identifying those players early, providing them with practical tools to regain control, and connecting them with professional support when needed. Every player in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else across Bangladesh deserves access to a gambling experience built on a foundation of care and integrity.

This Responsible Gaming policy sets out the specific measures 11ak has implemented, the controls available to players, and the external resources we recommend for those who feel gambling may be affecting their lives. We encourage every player to read this page carefully and to make use of any tool that helps them maintain a healthy relationship with gaming.

2 18+ Age Restriction Policy

Access to the 11ak platform is strictly limited to adults aged 18 years and above. This is a firm, non-negotiable policy. Gambling by persons under the age of 18 is harmful to their development and is strictly prohibited on our platform. 11ak deploys multiple layers of age verification to enforce this restriction.

Verification at Registration

Every player who creates a 11ak account is required to confirm that they are aged 18 or older during the registration process. This declaration is a binding condition of account creation. Where we have reasonable grounds to doubt a player's stated age — or as part of our standard Know Your Customer (KYC) process — we will request documentary evidence of age and identity before permitting any deposits, gameplay, or withdrawals to proceed.

Accepted Age Verification Documents

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport (any nationality)
• Bangladeshi driving licence
• Birth certificate (in conjunction with a secondary identity document)

Consequences of Underage Gambling

If 11ak discovers — at any stage — that a player is under the age of 18, the account will be immediately suspended and permanently closed. Any deposits made by an underage player will be returned in full. Any winnings accumulated by an underage player will be forfeited. We may also report the matter to appropriate authorities if circumstances warrant it.

3 Recognising Problem Gambling

Problem gambling is a recognised behavioural condition in which a person's gambling habits begin to interfere with their work, relationships, finances, or mental health. It can develop gradually and is often difficult for the affected individual to recognise from the inside. 11ak encourages all players to periodically ask themselves honest questions about their gambling habits.

Warning Signs to Watch For

The following are commonly recognised indicators that gambling may be becoming a problem. If several of these statements apply to you, we strongly encourage you to use our self-exclusion or time-out tools and to seek support.

4 Self-Exclusion & Account Suspension

Self-exclusion is one of the most powerful responsible gaming tools available. When you self-exclude from 11ak, your account is suspended for a period of your choosing, and you are prevented from logging in, depositing, or placing bets for the duration of that period. During a self-exclusion period, 11ak will also suppress all promotional communications to your account.

Available Self-Exclusion Periods

• 6 months — suitable for players who feel they need a structured break from gambling.
• 1 year — recommended for players whose gambling has begun to affect their daily life.
• 3 years — for players with a longer-term pattern of problematic gambling behaviour.
• Permanent / Indefinite — a permanent closure of the account with no option to reopen. This is the strongest available protection and is irreversible once confirmed.

During the Exclusion Period

While your self-exclusion is active, 11ak will take all reasonable technical steps to prevent you from accessing your account. We will remove you from our promotional mailing lists and will not send you bonus or re-engagement communications. Any pending withdrawal at the time of self-exclusion will be processed in the normal course. Your account balance will be preserved and will be accessible once your exclusion period ends — except in the case of a permanent exclusion, where outstanding balances are returned upon account closure.

Reactivation After Exclusion

At the conclusion of a time-limited self-exclusion period, your account will not be automatically reactivated. You must contact support and make a deliberate, considered request to reopen your account. 11ak may ask you to confirm that you have reflected on your gambling habits and are comfortable returning to play. We reserve the right to recommend an extension if we have concerns about your wellbeing.

5 Deposit Limits & Spending Controls

11ak provides every player with the ability to set voluntary deposit limits on their account. Setting a deposit limit is one of the most practical and effective ways to ensure that your gambling spending remains within a budget you are comfortable with. Deposit limits can be set on a daily, weekly, or monthly basis, and are applied immediately upon activation.

How Deposit Limits Work

Other Spending Controls

In addition to deposit limits, 11ak can also assist with the following account-level spending controls upon request:

• Loss Limits: Set a maximum amount you are willing to lose within a defined time period. Once the limit is reached, betting is suspended until the period resets.
• Wager Limits: Restrict the maximum stake you can place on any individual bet or game round, helping prevent high-stakes impulsive wagering.
• Session Spend Caps: Limit the total amount you can spend within a single gaming session before being logged out automatically.

6 Time-Out & Cool-Off Features

Not every player who needs a break requires a full self-exclusion. 11ak offers shorter-duration time-out options for players who simply want to pause their gambling activity without permanently closing their account. These are sometimes called "cool-off" periods and are a useful first step for anyone who feels their play is becoming more frequent or intense than they would like.

Available Time-Out Durations

• 24 hours — a short break after an intense session or a bad run of results.
• 48 hours — a weekend break or a pause to reflect on recent gambling behaviour.
• 7 days — a one-week break to reassess habits and re-establish a healthy routine.
• 30 days — a month-long pause for players who want a more substantial reset.

What Happens During a Time-Out

During an active time-out period, your 11ak account is temporarily locked. You cannot log in, place bets, or make deposits. Promotional communications to your account are paused for the duration. Your account balance and betting history are preserved in full, and you can access them again once the time-out expires.

Unlike a self-exclusion, a time-out will expire automatically at the end of the chosen period and your account access will be restored. However, you will be prompted upon your return to review your responsible gaming settings before resuming play.

Session Reminders & Reality Checks

For players who do not wish to take a complete break, 11ak can configure session reminder notifications on your account. These are periodic alerts that appear during an active gaming session, informing you of how long you have been playing and how much you have wagered or lost in the current session. Session reminders serve as a "reality check" — a gentle nudge to pause, assess, and decide consciously whether to continue.

Available session reminder intervals include 15 minutes, 30 minutes, 45 minutes, and 60 minutes. To activate session reminders, contact our support team via live chat or email.

7 Support Resources & Helplines

If you feel that gambling is having a negative impact on your life — or if someone you care about is struggling — please know that you are not alone and that help is available. 11ak strongly encourages players to reach out for professional support without hesitation or shame.

Contact 11ak Support Directly

Our support team is trained to handle responsible gaming concerns with sensitivity and confidentiality. You can reach us through the following channels:

• Live Chat: Available 24/7 directly through the 11ak platform. This is the fastest way to reach us for urgent responsible gaming requests including self-exclusion and time-out activation.
• Email: [email protected] — for responsible gaming enquiries, please include "Responsible Gaming Request" in the subject line. We aim to respond within 4 hours during Bangladesh Standard Time support hours (8:00 AM – 12:00 AM BST, UTC+6).

General Mental Health & Gambling Support

While 11ak does not operate a dedicated gambling helpline, we encourage players experiencing gambling-related distress to seek support from mental health professionals and community organisations. In Bangladesh, the following general resources are available:

• Kaan Pete Roi (Bangladesh): A volunteer-run emotional support helpline. Provides confidential listening and guidance for individuals experiencing distress, including gambling-related concerns.
• National Mental Health Helpline (Bangladesh): Contact the Directorate General of Health Services (DGHS) for referrals to mental health and counselling services in your district.
• Gamblers Anonymous (International): GA offers a peer-support programme for individuals affected by problem gambling. Online meetings are accessible to players in Bangladesh.
• Family and trusted community members: Sharing concerns with a trusted family member, imam, priest, or community leader can be a valuable first step toward recovery and accountability.

Blocking Software

Players who want an additional layer of technical protection can use third-party website-blocking software to prevent access to gambling sites across all devices. Well-known options include:

• GamBlock: Specialist software that blocks gambling websites across browsers and apps on desktop and mobile devices.
• Gamban: A multi-device blocking tool that covers thousands of gambling sites and apps simultaneously.
• Net Nanny / Qustodio: Parental control software that can be configured to block gambling content — useful both for protecting minors and for self-imposed restrictions on adult devices.

8 Platform Safeguards & Monitoring

Beyond the tools available to individual players, 11ak maintains internal platform-level safeguards designed to detect and respond to signs of problematic gambling behaviour. These measures operate continuously in the background and are independent of any action taken by the player.

• Behavioural Monitoring: 11ak's platform monitors account activity for patterns associated with problem gambling — including rapid escalation of bet sizes after a loss, unusually long uninterrupted sessions, and repeated deposit-then-withdraw cycles. When these patterns are detected, our responsible gaming team may proactively reach out to the player.
• Proactive Outreach: If our monitoring flags an account as potentially exhibiting problem gambling behaviour, a member of the 11ak responsible gaming team will contact the player — via email or live chat — to check in, share this page's resources, and offer to activate spending controls or a time-out if the player wishes.
• Account Review on Re-Deposit After Self-Exclusion: When a player returns after a completed self-exclusion period and makes their first deposit, 11ak will prompt a responsible gaming check-in and may require confirmation that the player is comfortable resuming play.
• Staff Training: All 11ak customer support staff receive training on how to identify and appropriately respond to responsible gaming concerns. They are equipped to activate self-exclusion, time-out, and deposit limit controls quickly and without friction.
• No VIP Incentives for At-Risk Players: 11ak does not offer enhanced bonuses, VIP upgrades, or special promotions to players who have previously self-excluded, set deposit limits, or been flagged by our responsible gaming monitoring system.
• Fairness & RNG Certification: All games on the 11ak platform — including slots from NetEnt, Microgaming, and Pragmatic Play, and live dealer games from Evolution Gaming and Ezugi — use certified Random Number Generator (RNG) technology audited for fairness. Players can be confident that game outcomes are not manipulated against them.